Privacy Policy & Terms of Service

Freedom Comfort Systems, LLC (“FCS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at www.freedomcomfortsystems.com, use our services, or communicate with us by phone, email, text message, or in person.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address.
• Service Information: Details about your HVAC system, service history, property type, and service requests.
• Communication Records: Records of phone calls, emails, text messages, and online form submissions.
• Payment Information: Billing address and payment details necessary to process transactions (we do not store full credit card numbers on our systems).
• Website Usage Data: IP address, browser type, device information, pages visited, and referring URLs collected through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, perform, and follow up on HVAC services.
• To communicate with you regarding appointments, service updates, estimates, and invoices.
• To send appointment reminders and service notifications via text message, email, or phone (with your consent).
• To process payments and maintain billing records.
• To respond to your inquiries and provide customer support.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

3. SMS / Text Messaging Privacy

If you opt in to receive text messages from Freedom Comfort Systems, we may send you messages related to appointment scheduling, service reminders, estimates, invoices, and other service-related communications.

No mobile information, including mobile phone numbers and opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

Information collected through our SMS program will only be used to deliver the text messages you have consented to receive and for internal business operations directly related to providing HVAC services. We will never sell, rent, or lease your mobile phone number to any third party.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who help us operate our business (e.g., payment processors, scheduling software, email/SMS service providers). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Equipment Manufacturers: With manufacturers such as American Standard or Comfortmaker solely for the purpose of equipment warranty registration on your behalf.
• Legal Obligations: When required by law, court order, or governmental regulation, or to protect the rights, property, or safety of FCS, our customers, or the public.

5. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for warranty and regulatory compliance purposes.

8. Your Rights

Depending on applicable law, including the Texas Data Privacy and Security Act (TDPSA), you may have certain rights regarding your personal information, including:

• The right to know what personal information we collect about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal information (we do not sell your data).
• The right to opt out of targeted advertising based on personal data.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so that we can promptly delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

These Terms of Service (“Terms”) govern your use of the website operated by Freedom Comfort Systems, LLC (“FCS,” “we,” “us,” or “our”) located at www.freedomcomfortsystems.com and any services provided by FCS. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services

Freedom Comfort Systems provides residential and light commercial HVAC services in the Greater Houston, Texas area, including but not limited to air conditioning repair, heating repair, system installation, system replacement, preventive maintenance, and emergency service. All services are performed by licensed technicians under Texas HVAC Contractor License #TACLB156926E.

2. Appointments & Scheduling

Service appointments scheduled through our website, by phone, or via text message are subject to availability. We will make reasonable efforts to honor scheduled appointment times but cannot guarantee exact arrival times due to the nature of field service work. We will communicate any significant delays as promptly as possible.

3. Estimates & Pricing

Estimates provided by FCS are based on the information available at the time of the assessment. Final pricing may vary if additional issues are discovered during the course of service. We will obtain your approval before performing any work that exceeds the original estimate. All pricing is in U.S. dollars.

4. Payment

Payment is due upon completion of services unless otherwise agreed upon in writing. We accept major credit cards, debit cards, checks, and cash. Financing options may be available for qualifying installations. Returned checks or declined payments may be subject to additional fees as permitted by Texas law.

5. Warranties & Guarantees

FCS stands behind its workmanship. Labor warranties and equipment warranties vary by the type of service performed and the equipment installed. Manufacturer warranties are subject to the terms and conditions of the respective manufacturer. Warranty details will be provided at the time of service or installation.

6. Limitation of Liability

To the fullest extent permitted by Texas law, FCS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services or your use of our website. Our total liability for any claim shall not exceed the amount you paid for the specific service giving rise to the claim.

7. Website Use

The content on our website is provided for general informational purposes only. While we strive to keep information accurate and up-to-date, we make no warranties or representations about the completeness, accuracy, or reliability of any content. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the site.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Freedom Comfort Systems, LLC or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Harris County, Texas.

10. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

Freedom Comfort Systems, LLC (“FCS”) offers SMS/text messaging as a convenience for communicating with our customers. By opting in to receive text messages from FCS, you agree to the following terms.

1. Types of Messages

If you consent to receive SMS messages from Freedom Comfort Systems, you may receive text messages related to:

• Appointment confirmations and reminders
• Service status updates and technician arrival notifications
• Estimates, invoices, and payment confirmations
• Follow-up communications regarding completed services
• Seasonal maintenance reminders
• Responses to your inquiries

2. Consent

By providing your mobile phone number and opting in to text messaging, you consent to receive the types of messages described above from Freedom Comfort Systems. Consent to receive text messages is not a condition of purchasing any services from FCS.

3. Message Frequency & Rates

Message frequency varies based on your service activity and interactions with FCS. Message and data rates may apply depending on your mobile carrier and plan. FCS is not responsible for any charges from your mobile carrier.

4. How to Opt Out

You can opt out of receiving text messages from FCS at any time by:

• Replying STOP to any text message you receive from us.
• Calling us at (713) 772-9262.
• Emailing us at info@freedomcomfortsystems.com.

We will honor your opt-out request within 10 business days. After opting out, you will receive a one-time confirmation message and no further texts will be sent unless you opt in again.

5. Help

For help or questions about our text messaging program, reply HELP to any message from FCS, or contact us at (713) 772-9262 or info@freedomcomfortsystems.com.

6. Privacy

No mobile information, including mobile phone numbers and opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes.

Your mobile information is governed by our Privacy Policy above. We take the protection of your personal data seriously and will only use your mobile number to deliver the messages you have consented to receive.

7. Supported Carriers

Our SMS program is supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Service availability may vary by carrier and location.